- Circuit allowing for the listening in on the attendant's conversation in order to determine the quality of the attendant's responses to customers.
IT glossary of terms, acronyms and abbreviations. Faulkner Information Services . 2015.
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call monitoring — UK US noun [U] ► COMMERCE, COMMUNICATIONS the act of listening to and recording phone conversations between customers and company employees in order to improve service, and as a record of what has been discussed and agreed: »Call monitoring helps … Financial and business terms
Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… … Wikipedia
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Call sign — In broadcasting and radio communications, a call sign (also known as a callsign or call letters, or abbreviated as a call, or otherwise known as a handle) is a unique designation for a transmitting station. In some countries they are used as… … Wikipedia
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call progress monitoring — This is when your modem tells you what s happening when you dial another computer. It will tell you that it has dialled the number, if the number is busy, if you connect, etc … Dictionary of telecommunications
NSA call database — The United States National Security Agency (NSA) maintains a database containing hundreds of billions of records of telephone calls made by U.S. citizens from the four largest telephone carriers in the United States: AT T, SBC, BellSouth (all… … Wikipedia